Report your issue directly to 311 for assistance first, if possible. 311 is DC’s central non-emergency reporting service for government services. We are happy to provide further assistance to make sure your issue is resolved in a timely manner.

You can make a 311 request by visiting the 311 website, calling 311, texting 32311, or downloading the DC311 app for iPhone or Android.

Below, please find contact information for common constituent issues:

Trash, Recycling, and Bulk Pick-Up

• Missed Trash or Recycling Collection:
  Call 311 or submit a request online at 311.dc.gov.
• Bulk Trash Pick-Up: Schedule a free bulk item collection at 311.dc.gov.

Housing Assistance (Non-Emergency)

• Homeless Services and Shelters: Call the Homeless Services Hotline at 202-399-7093.
• Affordable Housing Resources: Visit dhcd.dc.gov for housing programs and resources.

Legal Resources for Housing Issues

• Bread for the City: Provides food, clothing, medical care, and legal and social services to reduce the burden of poverty.  
  Website: https://breadforthecity.org/
  Contact: info@breadforthecity.org; (202) 265 2400 

• Office of the Tenant Advocate: The mission of the Office of the Tenant Advocate (OTA) is to provide technical advice and other legal services to tenants regarding disputes with landlords; to educate and inform the tenant community about tenant rights and rental housing matters; to advocate for the rights and interests of District renters in the legislative, regulatory, and judicial contexts; and to provide financial assistance to displaced tenants for certain emergency housing and tenant relocation expenses.
  Website: https://ota.dc.gov/
  Contact: (202) 719-6560

• Legal Aid DC: Legal services provider that works on many issues, including housing conditions.
  Website: https://www.legalaiddc.org/practice-areas/housing-law 
  Contact: (202) 628-1161

• Washington Legal Clinic for the Homeless: 
  Website: https://www.legalclinic.org/
  Contact: (202) 328-5500; info@legalclinic.org

• DC Consortium of Legal Services Providers: The Consortium is a coalition of 35 member organizations, all of which provide direct legal services to DC residents.
  Website: https://www.probono.net/dc/consortium/
  
  

Street and Sidewalk Issues

• Potholes or Road Repairs: Report issues at 311 or online.
• Sidewalk Repairs: Request a repair through the 311 system.
• Streetlight Outages: Report outages via 311 or online.
• Tree Maintenance or Fallen Trees: Report damaged trees or hazardous branches to 311.

Public Safety Concerns

• Non-Emergency Police Services:
  Call 202-727-9099 for assistance.
• Emergency: Dial 911 immediately.
• Traffic or Parking Violations: Report illegally parked cars via 311.
• Neighborhood Crime Concerns: Contact MPD’s Crime Tip Line: 202-727-9099 or submit online at MPD’s website.

Noise Complaints

• Loud Music or Construction Noise:
  Report disturbances to 311 or through the Noise Enforcement Office.

Utilities and Public Works

• Assistance with utilities payments: visit doee.dc.gov/liheap
• Water Services or Emergencies:
  Contact DC Water at 202-612-3400 or visit dcwater.com.
• Electricity Outages:
• Call Pepco at 1-877-737-2662 or report at pepco.com.
• Gas Leaks: Call Washington Gas at 1-800-752-7520 immediately.

Public Transportation

• WMATA Bus or Metro Issues:
  Visit wmata.com for updates or call 202-637-7000.
• DC Circulator Issues: Report at dccirculator.com.
• Bike Share Issues: Report issues with Capital Bikeshare bikes at capitalbikeshare.com.

Animal Control

• Stray or Injured Animals:
  Call the Humane Rescue Alliance at 202-723-5730.
• Dead Animal Removal: Report to 311.
• Animal Complaints (Noise, Aggressive Animals): Contact Animal Control at 202-576-6664.

Health and Safety

• Rodent or Pest Control:
  Request inspection or abatement at 311 or online.
• Food Safety Concerns: Report violations to the Department of Health at 202-535-2180.
• Public Health Alerts and Notices: Stay informed at DC Health Website.
• Mental Health or Substance Abuse Services: Call the Behavioral Health Services at 1-888-793-4357.

Education Support

• DCPS Parent Concerns:
  Contact the DC Public Schools Office at 202-442-5885 or visit dcps.dc.gov.
• School Closures or Emergencies: Check dcps.dc.gov.
• Free Meals for Children: Find meal sites at dcps.dc.gov.

Voting and Civic Participation

• Register to Vote or Update Info:
  Visit the DC Board of Elections at dcboe.org.
• Polling Place Information: Call 202-727-2525.

Small Business Resources

• Licensing and Permits: Visit dcra.dc.gov for business registration and licensing info.
• Business Grants and Funding Opportunities: Learn about available grants and funding at dmped.dc.gov.
• Start a Business in DC: Explore resources at business.dc.gov.

Environment and Sustainability

• Tree Planting or Removal Requests:
  Submit requests via 311.
• Water Conservation Tips and Programs: Learn more at dcwater.com.
• Community Clean-Ups: Organize or join efforts through dc.gov.

Senior Services

• Meals on Wheels:
  Call 202-541-6355 to inquire about meal programs for seniors.
• Senior Centers and Activities:
  Explore options at dcoa.dc.gov.

Need Further Help?

If your concern isn’t listed here, please contact the Constituent Services Team:

• Phone: 202-724-8174
• In-Person Assistance: Visit Monday-Thursday 10am-5pm; on Fridays our team is remote and we can support you virtually